Kim brings two decades of in-house and law firm experience in the US and overseas to startup and mid-market clients. In addition to navigating bankruptcy reorganization, managing extensive class action and regulatory enforcement litigation, and handling M&A and corporate matters, Kim is also a certified privacy professional (CIPP/US, CIPP/C, CIPP/E, CIPM, AIGP) and experienced commercial lawyer. Prior to Scale, Kim served as Vice President, Assistant General Counsel at 24 Hour Fitness. In addition, she served as a Foreign Legal Consultant for a PRC Law Firm in Shanghai China, and as a litigation associate at Barger & Wolen.
Certifications:
IAPP (International Association of Privacy Professionals)
Outside General Counsel
Litigation
Privacy/Data Governance
Commercial Transactions
Intellectual Property
M&A
24 Hour Fitness
Barger & Wolen
L&A Law Firm (China)
University of California, Berkeley
University of San Francisco School of Law
California
Managing Customer Complaints to Mitigate Risk: Be the Canary in the Coal Mine
No matter what business you’re in, dealing with unhappy customers can be tedious, time consuming, and a distraction from more important business objectives. However, there are benefits to being a so-called “canary in the coal mine.” Customer complaints actually provide important feedback for any company
